Information for New Patients
In order to register with the Practice you should bring your NHS Medical Card. If you don’t have a medical card, a receptionist will ask you to fill in a form and will offer you a registration medical appointment, if you wish one. If you prefer to register with a particular type of Doctor (e.g. female for a female patient and vice versa), we will note this and do our best to respect your choice. However not all the Doctors in the practice provide all services and specific Doctors may not be immediately available.
Information Sharing
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you, e.g. from district nurses and hospital services
- To help you get other services, e.g. from the social work department. This requires your consent.
- When we have a duty to others, e.g. in child protection cases.
Anonymised patient information will also be used at local and national level to help Health Board and Government plan services, e.g. for diabetic care. If you do not wish anonymous information about you to be used in such a way, please let us know.
Suggestions or Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this were so, we would wish for the matter to be settled as quickly, and as amicably, as possible. Details of our complaints procedure can be obtained from reception. Any other comments should be submitted in writing to the Practice Manager.
Patient Rights & Responsibilities
A copy of the Practice Charter is advertised in the waiting room. We would ask that you read this and work with us to deliver your healthcare.
In the rare event of a patient being violent or threateningly abusive to staff or other people in the surgery, we may call the police, and we may ask the Health Board to remove you from our list. There is a special GP practice in the city to which violent patients will be referred.
